Town of High Level Launches 
Community Connect to Support Emergency Response

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About Community Connect

Community Connect is a secure, online platform that helps first responders better protect you, your home, and your business in the event of an emergency. By creating a profile and sharing key details, such as who lives at your address, medical needs, pets, or property information. You give your local emergency services access to lifesaving data when it matters most.

• Secure & Private: Information is only accessed during an emergency at your address or during a major disaster. All data is protected using industry-standard 256-bit encryption, often called “bank-level encryption.”

• Easy to Update: You can update your profile any time, including if you move or your household changes. You'll also receive regular reminders to keep your information current.

• Support for Homes & Businesses: You can create separate profiles for your home and business using different email addresses.

• Help Others Stay Safe: You can assist loved ones by creating a profile on their behalf or contacting your local fire department for support.

• One Profile per Address: If someone has already registered your address, you’ll be guided through the process to resolve it.

Community Connect is powered by First Due, a trusted provider of emergency response software for fire departments and public safety agencies across North America.

About First Due:
First Due’s mission is to eliminate preventable injuries to first responders and the public by providing critical information when it matters most. Their tools help fire and EMS agencies deliver safer, faster, and more informed service.

Residential and Business Benefits One-Page Document

Watch this quick explainer video:

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